Customer Inspired Innovation with Designer as Innovation Catalyst

Townson, P; Matthews, J; Wrigley, C

Customer Inspired Innovation with Designer as Innovation Catalyst

Townson, P Matthews, J Wrigley, C

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Publication Type:: Conference Proceeding
Citation:: The International Society for Professional Innovation Management (ISPIM) Conference Proceedings, 2015
Issue Date:: 2015

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Field	Value	Language
dc.contributor.author	Townson, P	en_US
dc.contributor.author	Matthews, J	en_US
dc.contributor.author	Wrigley, C https://orcid.org/0000-0001-7349-8469	en_US
dc.date	2015-12-06	en_US
dc.date.issued	2015	en_US
dc.identifier.citation	The International Society for Professional Innovation Management (ISPIM) Conference Proceedings, 2015	en_US
dc.identifier.uri	http://hdl.handle.net/10453/49249
dc.description.abstract	This study explores the processes of introduction, implementation and integration of design-led innovation within a family owned company driven by engineering innovation in a sector dominated by product and process improvements. This paper is based on the outcomes of an investigation of a family manufacturing company in the METS sector over an 11-month period, where the researcher was embedded in the firm to deliver value to the company by using an action research approach. The design innovation catalyst used a design-led innovation process to capture customer insights that led to changes at the leadership, managerial and employee level of the organisation.	en_US
dc.relation.ispartof	The International Society for Professional Innovation Management (ISPIM) Conference Proceedings	en_US
dc.relation.ispartof	ISPIM Innovation Symposium - Changing the Innovation Landscape	en_US
dc.title	Customer Inspired Innovation with Designer as Innovation Catalyst	en_US
dc.type	Conference Proceeding
utslib.location.activity	Queensland University of Technology, Brisbane, Queensland, Australia.	en_US
utslib.for	120302 Design Innovation	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Design, Architecture and Building
pubs.organisational-group	/University of Technology Sydney/Strength - DIRC - Design Innovation Research Centre
utslib.copyright.status	open_access
pubs.consider-herdc	true	en_US
pubs.finish-date	2015-12-09	en_US
pubs.publication-status	Published	en_US
pubs.start-date	2015-12-06	en_US

Abstract:

This study explores the processes of introduction, implementation and integration of design-led innovation within a family owned company driven by engineering innovation in a sector dominated by product and process improvements. This paper is based on the outcomes of an investigation of a family manufacturing company in the METS sector over an 11-month period, where the researcher was embedded in the firm to deliver value to the company by using an action research approach. The design innovation catalyst used a design-led innovation process to capture customer insights that led to changes at the leadership, managerial and employee level of the organisation.

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http://hdl.handle.net/10453/49249