Measuring internal market orientation

Publisher:
Sage Publications Inc
Publication Type:
Journal Article
Citation:
Journal of Service Research, 2005, 7 (3), pp. 290 - 305
Issue Date:
2005-01
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Internal marketing has been discussed in the management and academic literature for more than three decades, yet it remains ill defined and poorly operationalized. This article responds to calls to develop a single, clear understanding of the construct,
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