Inclusive by design: transformative services and sport-event accessibility

Dickson, TJ; Darcy, S; Johns, R; Pentifallo, C

Inclusive by design: transformative services and sport-event accessibility

Dickson, TJ Darcy, S

Johns, R Pentifallo, C

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Publication Type:: Journal Article
Citation:: Service Industries Journal, 2016, 36 (11-12), pp. 532 - 555
Issue Date:: 2016-09-09

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Field	Value	Language
dc.contributor.author	Dickson, TJ	en_US
dc.contributor.author	Darcy, S https://orcid.org/0000-0002-5394-2566	en_US
dc.contributor.author	Johns, R	en_US
dc.contributor.author	Pentifallo, C	en_US
dc.date.available	2020-05-25T19:02:25Z
dc.date.issued	2016-09-09	en_US
dc.identifier.citation	Service Industries Journal, 2016, 36 (11-12), pp. 532 - 555	en_US
dc.identifier.issn	0264-2069	en_US
dc.identifier.uri	http://hdl.handle.net/10453/67268
dc.description.abstract	© 2016 Informa UK Limited, trading as Taylor & Francis Group. This paper examines the service dimensions required to be inclusive of people with access needs within a major-sport event context. The United Nations Convention on the Rights of Persons with Disabilities seeks to counter disability discrimination and enable citizenship rights of people with disabilities, including access to goods and services, across all dimensions of social participation including major-sport events (e.g. Olympic and Paralympic Games, world cups in football, cricket and rugby union). Providing for people with disability and access needs is also an emerging tourism focus with initiatives addressing accessible tourism included in the World Tourism Organizations mission and recent strategic destination plans. To enhance the understanding of service delivery for an accessible tourism market in a major-sport event context, a case study of the Vancouver Fan Zone for the FIFA Womens World Cup Canada, 2015 TM is analyzed through the lens of transformative services. From this analysis future research directions are identified to benefit those with access needs who wish to participate in major-sport events.	en_US
dc.relation.ispartof	Service Industries Journal	en_US
dc.relation.isbasedon	10.1080/02642069.2016.1255728	en_US
dc.subject.classification	Marketing	en_US
dc.title	Inclusive by design: transformative services and sport-event accessibility	en_US
dc.type	Journal Article
utslib.citation.volume	11-12	en_US
utslib.citation.volume	36	en_US
utslib.for	1506 Tourism	en_US
utslib.for	1504 Commercial Services	en_US
utslib.for	1505 Marketing	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/e-Press
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Management Discipline
utslib.copyright.status	open_access
pubs.issue	11-12	en_US
pubs.publication-status	Published	en_US
pubs.volume	36	en_US

Abstract:

© 2016 Informa UK Limited, trading as Taylor & Francis Group. This paper examines the service dimensions required to be inclusive of people with access needs within a major-sport event context. The United Nations Convention on the Rights of Persons with Disabilities seeks to counter disability discrimination and enable citizenship rights of people with disabilities, including access to goods and services, across all dimensions of social participation including major-sport events (e.g. Olympic and Paralympic Games, world cups in football, cricket and rugby union). Providing for people with disability and access needs is also an emerging tourism focus with initiatives addressing accessible tourism included in the World Tourism Organizations mission and recent strategic destination plans. To enhance the understanding of service delivery for an accessible tourism market in a major-sport event context, a case study of the Vancouver Fan Zone for the FIFA Womens World Cup Canada, 2015 TM is analyzed through the lens of transformative services. From this analysis future research directions are identified to benefit those with access needs who wish to participate in major-sport events.

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http://hdl.handle.net/10453/67268