Knowledge Management from an Industry Perspective

British Academy of Management
Publication Type:
Conference Proceeding
Conference Proceedings 2007 British Academy of Management, 2007, pp. 1 - 18
Issue Date:
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Strong forces of competition and globalisation have created awareness and an urgency to focus how an organisation controls and nurtures its intellectual capital. The knowledge concept and its management have gained currency and momentum as technology has enabled thoughts and ideas to be more easily produced and distributed. It gained considerable discussion in the late 1990 s in the management literature. With the increased application of recent technologies such as the Internet, customer relationship management and advanced software capabilities, it has been suggested that the time has come for a debate on a new paradigm for knowledge management. As a contribution to this debate, this paper will examine exploratory research conducted in the Australian private hospital industry with a view to better understand issues related to knowledge management from an industry perspective.
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