Don't Just Say Goodbye; it doesn't have to end this way: investigating the exit interview process within Australian organisations

International Employment Relations Association
Publication Type:
Conference Proceeding
International Employment Relations Association (IERA) 2007 'Working Lives, Working Choices' 15th Annual Conference, 2007, pp. 1 - 9
Issue Date:
Full metadata record
Exit interviews are often portrayed as a good way of identifying a variety of human resource related issues, ranging from undesirable turnover rates to poor supervision. This exploratory study aims to gauge the extent to which Australian organisations are utilizing exit interviews as well as determine HR practitionersâ perceived usefulness of the exit interview process. The results indicate that while a majority of responding organisations carry out exit interviews and that HR practitionersâ are aware of the benefits associated with the exit interview process, many struggle in analysing and utilizing the valuable knowledge and insights captured. It is hoped that through this study that the researchers can not only shed further insight into HR practitionersâ perceptions of the exit interview process but also put forward valuable recommendations that can assist organisations and HR practitionersâ in gathering and utilizing the knowledge and insights captured during the exit interview process in a more constructive and strategic manner.
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