The message is on the wall? Emotions, social media and the dynamics of institutional complexity

Toubiana, M; Zietsma, C

The message is on the wall? Emotions, social media and the dynamics of institutional complexity

Toubiana, M Zietsma, C

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Publication Type:: Journal Article
Citation:: Academy of Management Journal, 2017, 60 (3), pp. 922 - 953
Issue Date:: 2017-06-01

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Field	Value	Language
dc.contributor.author	Toubiana, M	en_US
dc.contributor.author	Zietsma, C https://orcid.org/0000-0002-6439-3320	en_US
dc.date.available	2020-05-25T19:19:38Z
dc.date.issued	2017-06-01	en_US
dc.identifier.citation	Academy of Management Journal, 2017, 60 (3), pp. 922 - 953	en_US
dc.identifier.issn	0001-4273	en_US
dc.identifier.uri	http://hdl.handle.net/10453/84728
dc.description.abstract	© Academy of Management Journal. In this paper, we explore how emotions influence organizations in situations of institutional complexity. In particular, we study members' and leaders' emotive responses and influence activities in response to a disruptive event that led to a violation of expectations. Our findings show that when people's expectations of an organization's actions are violated it can trigger a process of emotional escalation that leads to destabilization of the organization through the emotion-laden influence activities of shaming and shunning. The violation in our case resulted in strong negative emotions expressed on Facebook. Facebook acted as an emotional echo chamber where negative emotions were amplified and led to members' emotion-driven influence activities, eventually triggering regret and adaptation by the organization. We discuss implications for the study of emotions in institutional dynamics.	en_US
dc.relation.ispartof	Academy of Management Journal	en_US
dc.relation.isbasedon	10.5465/amj.2014.0208	en_US
dc.subject.classification	Business & Management	en_US
dc.title	The message is on the wall? Emotions, social media and the dynamics of institutional complexity	en_US
dc.type	Journal Article
utslib.citation.volume	3	en_US
utslib.citation.volume	60	en_US
utslib.for	1503 Business and Management	en_US
utslib.for	1505 Marketing	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
utslib.copyright.status	open_access
pubs.issue	3	en_US
pubs.publication-status	Published	en_US
pubs.volume	60	en_US

Abstract:

© Academy of Management Journal. In this paper, we explore how emotions influence organizations in situations of institutional complexity. In particular, we study members' and leaders' emotive responses and influence activities in response to a disruptive event that led to a violation of expectations. Our findings show that when people's expectations of an organization's actions are violated it can trigger a process of emotional escalation that leads to destabilization of the organization through the emotion-laden influence activities of shaming and shunning. The violation in our case resulted in strong negative emotions expressed on Facebook. Facebook acted as an emotional echo chamber where negative emotions were amplified and led to members' emotion-driven influence activities, eventually triggering regret and adaptation by the organization. We discuss implications for the study of emotions in institutional dynamics.

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http://hdl.handle.net/10453/84728