Evaluating Public Communication: Exploring New Models, Standards, and Best Practice
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- 2018, pp. 1 - 386
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Evaluating Public Communication addresses the widely reported lack of rigorous outcome and impact oriented evaluation in advertising; public relations; corporate, government, political, and organizational communication; and specialist fields such as health communication. This transdisciplinary analysis integrates research literature from each of these fields of practice as well as primary research including interviews, content analysis, and ethnography inside the world of evaluating public communication to identify the latest models and approaches. It presents the most comprehensive analysis undertaken of evaluation of public communication including: * A review of 30 frameworks and models that inform processes for evaluation in advertising, public relations, health communication, government communication and other specialist fields including the latest recommendations of industry bodies, evaluation councils, and research institutes in several countries such as the Association for Measurement & Evaluation of Communication (AMEC) Integrated Evaluation Framework; the UK Government Communication Service (GCS) Evaluation Framework; the European Commission Directorate-General for Communication evaluation framework; as well as the latest academic models and guidelines for evaluation of public communication; * Recommendations for standards based on contemporary social science research and industry initiatives such as the Task Force for Standardization of Communication Planning and Evaluation Models and the Coalition for Public Relations Research Standards; * A comprehensive review of metrics that can inform evaluation including digital and social media metrics, 10 informal research methods, and more than 30 formal research methods for evaluating public communication; and * A dozen award-winning case studies of evaluation of public communication campaigns and projects.
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