Explicating listening in organization-public communication: Theory, practices, technologies

Macnamara, J

Explicating listening in organization-public communication: Theory, practices, technologies

Macnamara, J

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Publisher:: USC Annenberg
Publication Type:: Journal Article
Citation:: International Journal of Communication, 2019, 13 pp. 5183 - 5204
Issue Date:: 2019-10-21

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Field	Value	Language
dc.contributor.author	Macnamara, J https://orcid.org/0000-0003-1387-3882	en_US
dc.date.available	2019-10-07	en_US
dc.date.issued	2019-10-21	en_US
dc.identifier.citation	International Journal of Communication, 2019, 13 pp. 5183 - 5204	en_US
dc.identifier.issn	1932-8036	en_US
dc.identifier.uri	http://hdl.handle.net/10453/136553
dc.description.abstract	There is a concerning lacuna in communication studies and particularly in specialist sub-disciplines including political, government, corporate, and organizational communication, and public relations. Despite Craig’s succinct but cogent description of communication as “talking and listening”; theorization of communication as two-way transactional interaction rather than one-way transmission of messages; and focus on voice, dialogue, and engagement, listening is implicit or described in sketchy terms in these disciplines. This critical analysis based on a transdisciplinary literature review and empirical research findings proposes that organizational listening must be made explicit and explicated in practical theory. This analysis builds on existing theory and empirical studies to examine methods and technologies that can facilitate organizational listening in a digital age to create an effective public sphere and meaningful organization-public engagement. Ethical as well as technological issues are explored and directions for further research are proposed to inform effective two-way organization-public communication and potentially create transformative communication.	en_US
dc.publisher	USC Annenberg	en_US
dc.relation.ispartof	International Journal of Communication	en_US
dc.title	Explicating listening in organization-public communication: Theory, practices, technologies	en_US
dc.type	Journal Article
utslib.citation.volume	13	en_US
utslib.location.activity	USA	en_US
utslib.for	2001 Communication and Media Studies	en_US
utslib.for	1902 Film, Television and Digital Media	en_US
utslib.for	1903 Journalism and Professional Writing	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Science
pubs.organisational-group	/University of Technology Sydney/Strength - CPCE - Centre for Creative Practices and the Cultural Economy
utslib.copyright.status	open_access
pubs.consider-herdc	true	en_US
pubs.publication-status	Published	en_US
pubs.volume	13	en_US

Abstract:

There is a concerning lacuna in communication studies and particularly in specialist sub-disciplines including political, government, corporate, and organizational communication, and public relations. Despite Craig’s succinct but cogent description of communication as “talking and listening”; theorization of communication as two-way transactional interaction rather than one-way transmission of messages; and focus on voice, dialogue, and engagement, listening is implicit or described in sketchy terms in these disciplines. This critical analysis based on a transdisciplinary literature review and empirical research findings proposes that organizational listening must be made explicit and explicated in practical theory. This analysis builds on existing theory and empirical studies to examine methods and technologies that can facilitate organizational listening in a digital age to create an effective public sphere and meaningful organization-public engagement. Ethical as well as technological issues are explored and directions for further research are proposed to inform effective two-way organization-public communication and potentially create transformative communication.

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http://hdl.handle.net/10453/136553