Explicating AI literacy of employees at digital workplaces
- Institute of Electrical and Electronics Engineers
- Publication Type:
- Journal Article
- IEEE Transactions on Engineering Management, 2022, pp. 1-28
- Issue Date:
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This paper aims to understand the definition and dimensions of artificial intelligence (AI) literacy. Digital technologies, including AI, trigger organizational affordances in workplaces, yet few studies have investigated employees’ AI literacy. This paper uses a bibliometrics analysis of 270 articles to explore the meaning of AI literacy of employees in the extant literature. Descriptive statistics, keyword co-occurrence analysis, and a hierarchical topic tree are employed to profile the research landscape and identify the core research themes and relevant papers related to AI literacy’s definition, dimensions, challenges, and future directions. Findings highlight four sets of capabilities associated with AI literacy, namely technology-related, work-related, human-machine-related, and learning-related capabilities, pointing also to the importance of operationalizing AI literacy for non AI professionals. This result contributes to the literature associated with technology management studies by offering a novel conceptualization of AI literacy and link it to the employee’s role in digital workplaces. We conclude by inviting researchers to examine the effect of employee-technology interactions on employees’ AI literacy, which might improve the design and use of AI.
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