Consumption of marketer-generated content: Consumers as curators of marketing messages that they consume on social media

Noguti, V

Consumption of marketer-generated content: Consumers as curators of marketing messages that they consume on social media

Noguti, V

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Publisher:: Emerald
Publication Type:: Journal Article
Citation:: European Journal of Marketing, 2022, 56, (12), pp. 3545-3567
Issue Date:: 2022-11-30

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Field	Value	Language
dc.contributor.author	Noguti, V https://orcid.org/0000-0001-9922-7317
dc.date.accessioned	2022-12-01T01:51:42Z
dc.date.available	2022-09-19
dc.date.available	2022-12-01T01:51:42Z
dc.date.issued	2022-11-30
dc.identifier.citation	European Journal of Marketing, 2022, 56, (12), pp. 3545-3567
dc.identifier.issn	0309-0566
dc.identifier.issn	0309-0566
dc.identifier.uri	http://hdl.handle.net/10453/163982
dc.description.abstract	<jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>This paper aims to understand how structural characteristics of social media enable consumers to satisfy needs related to marketer-generated content (MGC) and identify the consequences of consumer exposure to MGC.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>This paper revisits research on antecedents and consequences of advertising consumption to build an emergent conceptual model applied to MGC through the investigation of consumer experiences in social media. Thirty-three semi-structured interviews were conducted with consumers who follow brands on Instagram. The interview transcripts were coded and analysed using a grounded theory approach.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>This study finds that, structurally, MGC consumption is characterised by the combination of: consumer micro-control over both content and timing/place of consumption and ease of consumption, enabling consumers to seek pleasure and utility without effort. The data show that MGC is only likely to be shared to a restricted group with strong social connections, such as family members and close friends with similar interests, with whom new interactions develop over brands and products, online or in person. MGC consumption experiences also generate significant consumer learning that improves purchase outcomes for consumers. Three types of MGC consumers were identified in the data: “enthusiasts”, “circumstantial” and “occasional”.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Research limitations/implications</jats:title> <jats:p>This study updates previous literature, offering a conceptual framework that specifies how the structural characteristics of social media are conducive to consumer exposure to self-curated MGC flows. This research also uncovers unique social dynamics and consumer learning related to MGC consumption.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Practical implications</jats:title> <jats:p>Insights from this study suggest alternative business models that may be attractive for consumers, brands and social media platforms. This research also suggests ways in which brands can improve consumer MGC experiences.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>This research demonstrates how and why consumers embrace MGC at scale through social media and reveals consequences of MGC consumption.</jats:p> </jats:sec>
dc.language	en
dc.publisher	Emerald
dc.relation.ispartof	European Journal of Marketing
dc.relation.isbasedon	10.1108/EJM-09-2020-0695
dc.rights	info:eu-repo/semantics/closedAccess
dc.subject	15 Commerce, Management, Tourism and Services
dc.subject.classification	Marketing
dc.title	Consumption of marketer-generated content: Consumers as curators of marketing messages that they consume on social media
dc.type	Journal Article
utslib.citation.volume	56
utslib.for	15 Commerce, Management, Tourism and Services
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Marketing Discipline
utslib.copyright.status	closed_access	*
pubs.consider-herdc	true
dc.date.updated	2022-12-01T01:51:41Z
pubs.issue	12
pubs.publication-status	Published
pubs.volume	56
utslib.citation.issue	12

Abstract:

Purpose This paper aims to understand how structural characteristics of social media enable consumers to satisfy needs related to marketer-generated content (MGC) and identify the consequences of consumer exposure to MGC. Design/methodology/approach This paper revisits research on antecedents and consequences of advertising consumption to build an emergent conceptual model applied to MGC through the investigation of consumer experiences in social media. Thirty-three semi-structured interviews were conducted with consumers who follow brands on Instagram. The interview transcripts were coded and analysed using a grounded theory approach. Findings This study finds that, structurally, MGC consumption is characterised by the combination of: consumer micro-control over both content and timing/place of consumption and ease of consumption, enabling consumers to seek pleasure and utility without effort. The data show that MGC is only likely to be shared to a restricted group with strong social connections, such as family members and close friends with similar interests, with whom new interactions develop over brands and products, online or in person. MGC consumption experiences also generate significant consumer learning that improves purchase outcomes for consumers. Three types of MGC consumers were identified in the data: “enthusiasts”, “circumstantial” and “occasional”. Research limitations/implications This study updates previous literature, offering a conceptual framework that specifies how the structural characteristics of social media are conducive to consumer exposure to self-curated MGC flows. This research also uncovers unique social dynamics and consumer learning related to MGC consumption. Practical implications Insights from this study suggest alternative business models that may be attractive for consumers, brands and social media platforms. This research also suggests ways in which brands can improve consumer MGC experiences. Originality/value This research demonstrates how and why consumers embrace MGC at scale through social media and reveals consequences of MGC consumption.

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http://hdl.handle.net/10453/163982