Beyond voice: Audience-making and the work and architecture of listening

Publisher:
Taylor and Francis
Publication Type:
Journal Article
Citation:
Continuum, 2013, 27 (1), pp. 160 - 175
Issue Date:
2013-01
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An anlysis of organisational use of social media in the context of listening which identifies a lack of an architecture of listening and scant resources devoted to the work of listening in organisations, with most infrastructure and work devoted to speaking.
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