Organisational listening: A vital missing element in public communication and the public sphere

Macnamara, J

Organisational listening: A vital missing element in public communication and the public sphere

Macnamara, J

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Publisher:: University of Canberra, Division of Communication and Education
Publication Type:: Journal Article
Citation:: Asia Pacific Public Relations Journal, 2014, 15 (1)
Issue Date:: 2014-01

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Field	Value	Language
dc.contributor.author	Macnamara, J https://orcid.org/0000-0003-1387-3882	en_US
dc.date.issued	2014-01	en_US
dc.identifier.citation	Asia Pacific Public Relations Journal, 2014, 15 (1)	en_US
dc.identifier.issn	1440-4389	en_US
dc.identifier.uri	http://hdl.handle.net/10453/30562
dc.description.abstract	Report of a pilot study of public communication by organisations that shows allegedly communicative functions including public relations, involve considerable and often massive resources devoted to creating an architecture of speaking and doing the work of speaking on behalf of organisations including government departments and agencies, corporations, and institutions. However, this research raises serious questions about the extent to which organisations listen to those who seek to engage with them. Further, it suggests that organisations cannot effectively listen unless they have an architecture of listening or do the work of listening, and identifies cultural, structural, political and technological components to create this vital missing element in public communication and the public sphere.	en_US
dc.publisher	University of Canberra, Division of Communication and Education	en_US
dc.relation.ispartof	Asia Pacific Public Relations Journal	en_US
dc.title	Organisational listening: A vital missing element in public communication and the public sphere	en_US
dc.type	Journal Article
utslib.citation.volume	1	en_US
utslib.citation.volume	15	en_US
utslib.for	2001 Communication and Media Studies	en_US
utslib.for	1503 Business and Management	en_US
utslib.for	1505 Marketing	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Science
pubs.organisational-group	/University of Technology Sydney/Strength - CPCE - Centre for Creative Practices and the Cultural Economy
utslib.copyright.status	open_access
pubs.consider-herdc	true	en_US
pubs.issue	1	en_US
pubs.publication-status	Published	en_US
pubs.volume	15	en_US

Abstract:

Report of a pilot study of public communication by organisations that shows allegedly communicative functions including public relations, involve considerable and often massive resources devoted to creating an architecture of speaking and doing the work of speaking on behalf of organisations including government departments and agencies, corporations, and institutions. However, this research raises serious questions about the extent to which organisations listen to those who seek to engage with them. Further, it suggests that organisations cannot effectively listen unless they have an architecture of listening or do the work of listening, and identifies cultural, structural, political and technological components to create this vital missing element in public communication and the public sphere.

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http://hdl.handle.net/10453/30562