A framework for the improvement of knowledge-intense business processes

Dalmaris, P

A framework for the improvement of knowledge-intense business processes

Dalmaris, P

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Publication Type:: Thesis
Issue Date:: 2006

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Field	Value	Language
dc.contributor.author	Dalmaris, P
dc.date.accessioned	2015-09-23T04:13:12Z
dc.date.available	2015-09-23T04:13:12Z
dc.date.issued	2006
dc.identifier.uri	http://hdl.handle.net/10453/37322
dc.description	University of Technology, Sydney. Faculty of Information Technology.	en_US
dc.description.abstract	This thesis reports on the results of research into the development of a framework for the improvement of knowledge-intense business processes (KBPI). This framework is composed of three parts: an epistemology, which provides a working definition of the concept of knowledge and a theoretical foundation of the improvement framework; a business process ontology, used to describe a business process; and an improvement methodology, used to guide the improvement process. The framework was tested on three different business processes through the conduct of three case studies. The case study results show that the KBPI can be applied to the process analysis and improvement of a variety of business processes but is especially useful to those processes that are knowledge-intense.	en_US
dc.format	Thesis (PhD)	en_US
dc.language.iso	en	en_US
dc.relation	https://opus.lib.uts.edu.au/bitstream/10453/37322/9/02Whole.pdf
dc.rights	au.edu.uts.lib/ppc
dc.rights	The author owns the copyright in this thesis including all reproduction and reuse rights for the work. The work may not be altered without the permission of the copyright owner. Attribution is essential when quoting or paraphrasing from this thesis.
dc.rights	info:eu-repo/semantics/openAccess
dc.subject	Knowledge-intense business processes (KBPI).	en
dc.subject	Epistemology.	en
dc.subject	Business process ontology.	en
dc.subject	Improvement methodology.	en
dc.title	A framework for the improvement of knowledge-intense business processes	en_US
dc.type	Thesis
utslib.copyright.status	open_access

Abstract:

This thesis reports on the results of research into the development of a framework for the improvement of knowledge-intense business processes (KBPI). This framework is composed of three parts: an epistemology, which provides a working definition of the concept of knowledge and a theoretical foundation of the improvement framework; a business process ontology, used to describe a business process; and an improvement methodology, used to guide the improvement process. The framework was tested on three different business processes through the conduct of three case studies. The case study results show that the KBPI can be applied to the process analysis and improvement of a variety of business processes but is especially useful to those processes that are knowledge-intense.

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http://hdl.handle.net/10453/37322