Organizational Listening: The Missing Essential in Public Communication

Macnamara, JR

Organizational Listening: The Missing Essential in Public Communication

Macnamara, JR

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Publisher:: Peter Lang Publishing
Publication Type:: Book
Citation:: 2016, 1, pp. 1 - 376
Issue Date:: 2016-01-01

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Field	Value	Language
dc.contributor.author	Macnamara, JR https://orcid.org/0000-0003-1387-3882	en_US
dc.date.issued	2016-01-01	en_US
dc.identifier.citation	2016, 1, pp. 1 - 376	en_US
dc.identifier.isbn	143313053X	en_US
dc.identifier.isbn	9781433130533	en_US
dc.identifier.uri	http://hdl.handle.net/10453/43269
dc.description.abstract	Organizations including government departments and agencies, corporations, and non-government organizations claim they want and practice two-way communication, dialogue, and engagement with citizens, customers, employees, and other stakeholders and publics. But do they in reality? Voice—speaking up—is recognized as fundamental for democracy, representation, and social equity. But what if organizations are not listening? This book reports findings of a two-year, three-continent study that show that public and private sector organizations devote substantial and sometimes massive resources to construct an ‘architecture of speaking’ through advertising, PR and other public communication practices, but listen poorly, sporadically, and sometimes not all. Beyond identifying a ‘crisis of listening’, this landmark study proposes that organizations need to create an architecture of listening to regain trust and re-engage people whose voices are unheard or ignored. It presents a compelling case to show that organizational listening is essential for healthy democracy, organization legitimacy, business sustainability, and social equity and brings benefits to organizations, their stakeholders, and society.	en_US
dc.publisher	Peter Lang Publishing	en_US
dc.title	Organizational Listening: The Missing Essential in Public Communication	en_US
dc.type	Book
utslib.location	New York	en_US
utslib.for	2001 Communication and Media Studies	en_US
utslib.citation.edition	1	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Science
pubs.organisational-group	/University of Technology Sydney/Strength - CPCE - Centre for Creative Practices and the Cultural Economy
utslib.copyright.status	closed_access
pubs.consider-herdc	true	en_US
pubs.edition	1	en_US
pubs.place-of-publication	New York	en_US
pubs.publication-status	Published	en_US

Abstract:

Organizations including government departments and agencies, corporations, and non-government organizations claim they want and practice two-way communication, dialogue, and engagement with citizens, customers, employees, and other stakeholders and publics. But do they in reality? Voice—speaking up—is recognized as fundamental for democracy, representation, and social equity. But what if organizations are not listening? This book reports findings of a two-year, three-continent study that show that public and private sector organizations devote substantial and sometimes massive resources to construct an ‘architecture of speaking’ through advertising, PR and other public communication practices, but listen poorly, sporadically, and sometimes not all. Beyond identifying a ‘crisis of listening’, this landmark study proposes that organizations need to create an architecture of listening to regain trust and re-engage people whose voices are unheard or ignored. It presents a compelling case to show that organizational listening is essential for healthy democracy, organization legitimacy, business sustainability, and social equity and brings benefits to organizations, their stakeholders, and society.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/43269