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Issue Date
Title
Author(s)
2008-01
Managing Service Staff as an Organizational Resource: Implications for Customer Service Provision
Gudergan, S
;
Beatson, A
;
Lings, IN
2008-01
Strategic planning and performance: Extending the debate
Rudd, J
;
Greenley, GE
;
Beatson, A
;
Lings, IN
2008-01
Service staff attitudes, organizational practices and performance drivers
Beatson, A
;
Lings, IN
;
Gudergan, S
2008-01
Employee behaviour and relationship quality: Impact on customers
Beatson, A
;
Lings, IN
;
Gudergan, S
2006-01
The impact of internal market orientation on staff service behaviours
Lings, IN
;
Beatson, A
;
Gudergan, S
;
-
2008-01
The impact of implicit and explicity communcations on service delivery staff
Lings, IN
;
Beatson, A
;
Gudergan, S
2006-01
The impact of implicit and explicit communications to frontline staff on service delivery
Lings, IN
;
Gudergan, S
;
Beatson, A
;
Kennedy, J
;
Di Milia, L
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Marketing
Date issued
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2008
2
2006
Has File(s)
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true
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Journal Article
2
Conference Proceeding
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closed_access
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