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Showing results 12 to 28 of 28
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Issue Date
Title
Author(s)
2005-01
How does product congruency moderate the role of identification in purchase intent?
De Souza, D
;
Owen, KM
;
Lings, IN
;
Purchase, S
2006-01
The impact of implicit and explicit communications to frontline staff on service delivery
Lings, IN
;
Gudergan, S
;
Beatson, A
;
Kennedy, J
;
Di Milia, L
2008-01
The impact of implicit and explicity communcations on service delivery staff
Lings, IN
;
Beatson, A
;
Gudergan, S
2005-01
The impact of internal and external market orientations on firm performance
Lings, IN
;
Greenley, GE
;
Purchase, S
2006-01
The impact of internal market orientation on staff service behaviours
Lings, IN
;
Beatson, A
;
Gudergan, S
;
-
2004-01
The impact of service orientation on relationship quality and future intentions
Beatson, A
;
Lings, IN
;
Wiley, J
;
Thirkell, P
2004-01
Information utilization, marketing planning, and marketing performance: a study of New Zealand manufacturers.
Souchon, AL
;
Cadogan, J
;
Procter, D
;
Lings, IN
;
Wiley, J
;
Thirkell, P
2006-01
Managing relational tensions: the professional engagement process
Newman, AL
;
Lings, IN
;
Gudergan, S
;
Ali, Y
;
van Dessel, M
2008-01
Managing Service Staff as an Organizational Resource: Implications for Customer Service Provision
Gudergan, S
;
Beatson, A
;
Lings, IN
2006-01
A market orientated perspective on customer club performance: empirical insights
Cox, DJ
;
Gudergan, S
;
Lings, IN
;
Avlonitis, GJ
;
Papavassiliou, N
;
Papastathopoulou, P
2005-01
Measuring internal market orientation
Lings, IN
;
Greenley, GE
2007-01
Relational Orientation versus Firm Orientation: Want versus Should
Newman, AL
;
Lings, IN
;
Gudergan, S
;
Noguti, V
;
Thyne, M
;
Deans, K
;
Gnoth, J
2010-01
Service employee behaviour: The role of compliance and risk taking
Gudergan, S
;
Lings, IN
2008-01
Service staff attitudes, organizational practices and performance drivers
Beatson, A
;
Lings, IN
;
Gudergan, S
2005-01
A social capital perspective on customer club performance: empirical insights
Cox, DJ
;
Gudergan, S
;
Lings, IN
;
Purchase, S
2008-01
Strategic planning and performance: Extending the debate
Rudd, J
;
Greenley, GE
;
Beatson, A
;
Lings, IN
2006-01
Tensions in business relationships: the role of professional distancing
Newman, AL
;
Lings, IN
;
Gudergan, S
;
-